Questions, answered.
Can't find yours? Email hello@clubpilot360.com and a person will write back.
About ClubPilot360
Does ClubPilot360 replace our website?
No. It works alongside the website you have. You add links (or a few lines of code) for joining, renewing, events and the newsletter archive, and members land in the right place. Or run the member pages on your own address.
Can we bring our current member list?
Yes. Upload it from Excel or a CSV file. You see a preview, choose which columns go where, and then bring it in.
How do members pay?
By card, through Stripe's secure checkout, into your club's own Stripe account. Stripe pays out to your club's bank on the schedule you pick. Officers can also record cash and check payments.
Who can see what?
Each officer role sees only what it needs: the treasurer sees money, the membership officer sees members, and so on. Money and member exports need two-step sign-in. Every change is in the audit log.
Is our club's data kept apart from other clubs?
Yes, strictly, at the database itself, and that is tested before every release. Card details never reach us; they go straight to Stripe.
Do we need to install anything?
No. Officers and members use it in any web browser, on a phone or a computer.
Does it work with CourtMixer?
Yes. Events can link to their CourtMixer draw, so players go from signing up to their court in one step.
How do we get help?
Email hello@clubpilot360.com. A person reads every message.
Plans and billing
How does the free trial work?
Start a club and every feature is yours for 30 days. No card needed. A week before it ends, and again the day before, we email the club admin a reminder.
What happens when the trial ends?
Choose a plan and pay by card from the Billing page. If you need a few more days, there are 7 days of grace; after that the officer console turns read-only until a plan is chosen. Nothing is deleted, and members can still join, renew and pay the whole time.
How is the plan decided?
By how many active members your club has. A club with up to 100 active members fits the first plan, up to 500 the second. If your club grows past its plan, we'll suggest moving up; nothing stops working.
Monthly or yearly?
Either. Yearly costs less: about two months free. You can switch, update your card, download invoices or cancel from the Billing page at any time; a cancelled plan runs to the end of the period you've paid for.
Does ClubPilot360 take a cut of member payments?
No. Members pay into your club's own Stripe account, and Stripe's standard card fee is the only fee. ClubPilot360 charges the club its plan price, and that's all.
We have more than 500 members.
Email hello@clubpilot360.com and we'll put together a price that fits.
Give your officers their evenings back.
Try everything free for 30 days. No card needed.